12 Aug, 2023 By Admin
GMB and Deliveroo sign historic union deal covering 90,000 riders

Agreement for riders in the self-employed delivery sector provides an innovative blueprint for the future of work, says the GMB and Deliveroo. 

GMB Union and Deliveroo have signed an historic union recognition deal covering the company’s more than 90,000 self-employed riders. 

The Voluntary Partnership Agreement [1] will see GMB have rights to collective bargaining on pay and consultation rights on benefits and other issues, including riders’ health, safety and wellbeing.

GMB will also be able to represent individual riders who are GMB members in disputes, giving them a stronger voice.

The agreement recognises that Deliveroo riders are self-employed, following a series of UK court judgements which have confirmed this status.

Mick Rix, GMB National Officer, said:

“This deal is the first of its kind in the world. 

“Tens of thousands of riders for one of the world’s largest online food delivery services will now be covered by a collective agreement that gives them a voice – including pay talks, guaranteed earnings      and representation in times of difficulty.

“Riders deserve respect for the work they do; and Deliveroo deserves praise for developing this innovative agreement with GMB – a blueprint for those working in the platform self-employed sector.

“This is a valuable contribution in making work better and to the future world of work.”

Will Shu, Deliveroo founder and CEO, said:

“We are delighted to partner with the GMB in this first-of-its-kind voluntary agreement, giving self-employed riders flexibility, guaranteed earnings, representation and benefits. Deliveroo has long called for riders to have both flexibility and security and this innovative agreement is exactly the sort of partnership the on-demand economy should be based on.

“This voluntary partnership is based on a shared commitment between the GMB and Deliveroo to rider welfare and wellbeing. Together, we are focusing on what matters most to riders. 

“Deliveroo was amongst the first platforms to offer riders free insurance, which we have extended to cover periods of illness and support for new parents, and we are proud to be able to build on that with this new partnership.”

Ends 

Notes to editors

Deliveroo riders will not automatically become GMB members. They will have to sign up as members through the usual channels.

Deliveroo riders are currently paid the National Living Wage, plus costs, while on an order, although most riders earn significantly more than this. This pay floor will be guaranteed as part of the agreement and will be discussed annually with the GMB.

About Deliveroo

Deliveroo is an award-winning delivery service founded in 2013 by William Shu and Greg Orlowski. Deliveroo works with over 170,000 best-loved restaurants and grocery partners, as well as over 190,000 riders globally to provide the best food delivery experience in the world. Deliveroo is headquartered in London, with offices around the globe. Deliveroo operates across 11 markets, including Australia, Belgium, France, Hong Kong, Italy, Ireland, Netherlands, Singapore, United Arab Emirates, Kuwait and the United Kingdom.

About GMB 

GMB is a trade union that represents working people across the UK and Ireland. GMB has over 500,000 members who work in every type of job imaginable across public services and private sector companies too. We have tens of thousands of highly trained staff and activists who understand the world of work. GMB has been around for over 130 years and one fact has remained throughout this time, we are run by members for our members. Our mission is to make work better. 

[1] Agreement Summary, visit here:shorturl.at/bwyzR

3 Aug, 2023 By Admin
Mr. Yum makes major acquisition to personalise dining experiences

Mobile ordering and payments company Mr Yum has acquired leading hospitality Customer Relationship Management (CRM) and marketing company Sprout.

The two London-based companies will combine, with Sprout’s full-time staff joining Mr Yum to create a global team of more than 260 employees, who will continue building innovative tools for hospitality and entertainment venues in the UK and around the world.

Mr Yum CEO and Co-founder Kim Teo says the acquisition will accelerate the company’s mission of connecting venues with their guests in meaningful and valuable ways.

“This deal is an evolution of a successful partnership between our two companies, with Sprout integrated with Mr Yum in many shared locations over the past year, including Boxpark and Swingers crazy golf venues,” she says.

“We’re thrilled to welcome Sprout into the Mr Yum family. They’ve built a world-class team and technology solution and we’re excited to pour fuel on the fire and dream big with the innovation that’s possible by combining our two offerings.”

Teo says consumers are eager to have more personalised dining experiences and the acquisition will accelerate the development of sophisticated new products to enable hospitality operators to deliver bespoke service to their customers.

“Together, we’ll build things that have never been done in hospitality before. Our venue customers are screaming out for innovative ways to create ongoing, meaningful relationships with their guests, like being able to offer unique discounts or to let them know their favourite item is back on the menu,” she says.

“We’re going to make a real difference in the way people experience dining. You’ll walk in the door and the host will know your name, your favourite table to sit at, the pinot noir you enjoy and that you love spicy food.

“By combining our products at an incredibly deep level, this vision will soon become a reality.”

Sprout is the leading CRM and marketing platform for hospitality venues with brands including Nando’s, Shake Shack and Accor Hotels using the company’s technology in thousands of locations across the UK, Australia and the US. 

Mr Yum is the global market leader in mobile ordering and payments for restaurants, with offices across Australia, the UK and the US. The acquisition follows Mr Yum’s £58M capital raise in 2021.

Sprout co-founder Andy Marcus says combining the two companies will drive the creation of a global best-in-class growth platform for hospitality and entertainment venues.

“Together we’ll be able to rapidly scale solutions to provide venues with deeper and more seamless insights into their customers, which will enable them to provide superior and more meaningful hospitality experiences,” he says.

“Integrating our powerful and intuitive CRM into Mr Yum’s industry-leading platform will help create elegant, data-driven one-to-one conversations between venues and their guests for the first time. We are incredibly excited about what the future holds for the company.”

Mr Yum has grown from 12 to more than 260 full-time staff in the past 24 months, with teams in London, Sydney, Brisbane and the Melbourne headquarters.

Mr Yum has 15 million users and more than 1500 venues on the platform globally.

/ ENDS

About Mr Yum 

Mr Yum is the global market leader in mobile ordering and payments for restaurants and entertainment venues, with offices across Australia, the UK and the US. The acquisition follows Mr Yum’s £58M capital raise in 2021 including investors Tiger Global, AirTree, TEN13 and Skip Capital. For more: mryum.com

27 Apr, 2023 By Admin
Deliveroo appoints Eric French as Chief Operating Officer

Deliveroo has announced the appointment of Eric French as Chief Operating Officer (COO). Eric joined Deliveroo in January 2021 as Chief Marketplace Officer. As COO, Eric will lead Deliveroo’s central business functions, bringing together the Marketplace and Consumer organisations. Eric will also take responsibility for International markets. The UK and Ireland (UK&I) will continue to be run by Carlo Mocci, Chief Business Officer UK&I. Both Eric and Carlo will continue to report directly to Will Shu, Founder and CEO.

This structure will support an even closer integration of the three-sides of the marketplace: consumers, restaurant and grocery partners, and riders. It will also help to streamline decision-making and maintain Deliveroo’s ability to execute rapidly as the business continues to scale, supporting delivery of the Company’s medium- and long- term objectives.

Eric joined Deliveroo from Amazon, where he worked for over 15 years, holding a variety of finance and operating roles. Most recently before joining Deliveroo, Eric was the Vice President for Amazon’s US Consumables business. In this role, he had responsibility for category leadership, product, technology, and private brands across the household, beauty, baby, and personal care product lines. Throughout his time at Amazon, Eric worked on a range of businesses including books, Fulfillment by Amazon, clothing & shoes, and the launch of new programmes such as Amazon Family and Subscribe & Save.

This development comes at an exciting time for the Company. Deliveroo had a strong year of growth in 2021, with gross transaction value (GTV) up 70% year-on-year in constant currency. The Company has 8.1 million monthly active consumers, has over 160,000 restaurant partner sites and close to 13,000 grocery sites live on the platform, and works with over 190,000 riders globally. In March 2022, Deliveroo set out medium-term guidance for GTV growth expectations in the range of 20-25% p.a. (in constant currency) with an aim to reach an adjusted EBITDA margin (as % of GTV) of 4%+ by 2026, with further upside potential beyond 2026.

Will Shu, Founder and CEO of Deliveroo, said: “I am excited that Eric is taking on this role. He has brought hugely valuable experience and expertise to the Company since joining and made an important impact. This change in structure sets us up to take advantage of the huge opportunity ahead and to further improve our proposition for consumers, restaurant and grocery partners and riders. Eric as COO will help us streamline the organisation to become more effective and efficient as a business. As the Company grows further, this will allow me to continue to spend time on product and tech with Devesh Mishra, our Chief Product and Technology Officer, and on overall strategy, as well as engaging with our external stakeholders.”

25 Apr, 2023 By Admin
Deliveroo nearly doubles restaurant partners in Belfast since the start of the pandemic to meet growing demand

  • Customers in Belfast can order from nearly double the number of restaurants on Deliveroo than they could at the start of the pandemic, as restaurant choice grows by 89%
  • Orders in Belfast are over five times higher than at the start of the pandemic as consumer choice booms 
  • Deliveroo has supported around 550 new jobs with restaurant partners in Belfast since the company began operating in the city

25 April 2022: Deliveroo has grown the number of its restaurant partners in Belfast by 89% since the start of the pandemic and is seeing strong growth in orders as it continues to expand its reach across the UK. Customers in Belfast can now order from almost double the number of restaurants through Deliveroo than they could, including Bao Bun, Yo Burger, WingIt, Banger and Kamakura.

During this period, burritos have secured the top spot as the most popular dish in Belfast, closely followed by a cheeseburger, whereas the most in-demand vegan dish is an acai bowl. While American and Mexican food are the most popular cuisines in Belfast, pizza is also one of the most searched for takeaways on the Deliveroo app. Belfast households are also experimenting with other cuisines, with Japanese food orders increasing by 65%. 

Deliveroo is now seeing more than five times the number of orders in Belfast compared to March 2020. The growth over this period comes despite the ending of lockdown restrictions, highlighting the continued popularity of getting the capital’s favourite restaurant and takeaway dishes delivered to your door in as little as 30 minutes. 

Deliveroo has provided a vital lifeline to the hospitality industry in the city throughout the pandemic by helping restaurants to keep trading and reach new customers during lockdowns. This strong growth in Belfast has helped job creation, with Deliveroo having supported approximately 550 new jobs with restaurant partners since the company began operating in the city in 2016.

Deliveroo is committed to supporting the growth of small and independent restaurants and it helped many partners implement new delivery services to sustain their business. 

Breffney Brass, Regional Director for Deliveroo Ireland said: “We’re really proud of our growth in Belfast and we’re excited to see what the future holds for us in the city, as we continue to bring great local independent restaurant dishes and groceries direct to consumers’ doors. Having delivered a vital service during the pandemic, we’re committed to continuing to support our restaurant partners and the local community as we move forward.” 

Gareth Bell, General Manager of Banger, one of Deliveroo’s restaurant partners in Belfast, said: “Deliveroo has been a key growth driver for our business, complementing our strong sit-in service venue. They allow us to take advantage of typically ‘slower’ days of the week, where we can target ads and promotions to grow our sales. Deliveroo’s customer service and Restaurant Support Services are second to none – very easy to use and efficient.”

Jonny Beckett and Callum Robson,Owners of Wing It, another restaurant partner in Belfast, said: “Deliveroo has complemented our business incredibly well. Since joining the platform at the end of the pandemic, we have already seen significant growth and an increase in return orders. The support we receive from the team at Deliveroo is great and most of all, they help us to reach new customers and we know that our food will always arrive to the customers just how it left!”

20 Apr, 2022 By Admin
Just Eat Takeaway.com Q1 2022 Trading Update

Jitse Groen, CEO of Just Eat Takeaway.com: “After two years of exceptional growth, we maintain the same high level of orders that were processed during the Covid-19 restrictions. Our priority for 2022 lies in enhancing profitability and strengthening our business. We expect profitability to gradually improve throughout the year, and to return to positive adjusted EBITDA in 2023.”

Just Eat Takeaway.com maintained the high level of Orders that were processed during the Covid-19 restrictions in the first quarter of last year. In the first quarter of 2022, Just Eat Takeaway.com processed 264 million Orders, roughly flat compared with the same period in 2021.
Gross Transaction Value (GTV) amounted to €7.2 billion in the first quarter of 2022, up 4% compared with the same period of 2021, driven by a higher Average Transaction Value.
During the pandemic, the Company benefitted from a rapidly increasing consumer base in a short period of time, adding more than 20 million active consumers since April 2020. As a result, the Company temporarily experiences a corresponding higher-than-normal absolute churn level in the first half of 2022, despite a lower relative churn level of this new consumer group versus pre-pandemic cohorts. While growth in the second quarter of 2022 will remain challenging, key growth drivers, such as Average Monthly Order Frequency and Returning Consumers are expected to remain above pre-pandemic and even above pandemic levels.
Management considers enhancing profitability as one of its highest priorities in 2022, with a clear focus on (i) increasing revenue per order, (ii) improving courier costs per order, and (iii) reducing overheads and operating expenses. Consequentially, management expects to reach positive adjusted EBITDA[1] for the full year 2023.
The Company continues to strengthen its on-demand grocery delivery proposition, with significant progress achieved in the period, including new partnerships with Central England Co-op in the UK and Albert Heijn and Spar in the Netherlands. Progression also continues in Canada, with a total of 11 Skip Express Lanes now in operation.
The Company’s new, long-term global strategic partnership with McDonald’s is expected to drive operational and efficiency improvements, as well as additional marketing exposure.
Management updates its guidance for the full year of 2022:
o    GTV to grow by mid-single digit year-on-year in 2022 (previously mid-teens)
o    2022 adjusted EBITDA margin in the range of minus 0.5% to minus 0.7% of GTV (previously minus 0.6% to minus 0.8%)
The long-term objectives remain unchanged:
o    In excess of €30 billion of GTV to be added over the next five years
o    Long term group adjusted EBITDA margin in excess of 5% of GTV

The Management Board confirms its alignment with shareholders in wanting to both create and realise value from the Company’s highly attractive portfolio of assets. As such, management is currently, together with its advisers, actively exploring the introduction of a strategic partner into and/or the partial or full sale of Grubhub. There can be no certainty that any such strategic actions will be agreed or what the timing of such agreements will be. Further announcements will be made as and when appropriate.

[1] Adjusted EBITDA is defined as operating income / loss for the period adjusted for depreciation, amortisation, impairments, share-based payments, acquisition and integration related expenses and other items not directly related to underlying operating performance

Just Eat Takeaway.com
Jitse Groen, CEO
Brent Wissink, CFO
Joerg Gerbig, COO

Analyst and investor conference call and audio webcast
Jitse Groen, Brent Wissink, and Joerg Gerbig will host an analyst and investor conference call to discuss the Q1 2022 trading update at 10:30 am CET on Wednesday 20 April 2022. Members of the investor community can follow the audio webcast on https://www.justeattakeaway.com/investors/results-and-reports/.

Media and wires call
Jitse Groen will host a media and wires call to discuss the Q1 2022 trading update at 8:30 am CET on Wednesday 20 April 2022. Members of the press can join the conference call at +31 20 531 5843.

Additional information on https://justeattakeaway.com
●         Just Eat Takeaway.com Analyst Presentation Q1 2022
 
Market Abuse Regulation
This press release contains inside information (i) as meant in clause 7(1) of the Market Abuse Regulation and (ii) in terms of Article 7(1) of the Market Abuse Regulation as it forms part of UK law pursuant to the European Union (Withdrawal) Act 2018.

Unaudited figures
All figures in this document are unaudited.

Disclaimer
Statements included in this press release that are not historical facts are, or may be deemed to be, forward-looking statements, including “forward-looking statements” made within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. These forward-looking statements may be identified by the use of forward-looking terminology, including the terms “anticipates”, “expects”, “intends”, “may” or “will” or comparable terminology, or by discussions of strategy, plans, objectives, goals, future events or intentions. Forward-looking statements may and often do differ materially from actual results, reflect the Company’s current view with respect to future events and are subject to risks relating to future events, including risks from or uncertainties related to innovation; competition; brand & reputation; acquisitions; global strategic projects; technological reliability and availability; social change, legislation & regulation; data security and privacy; financial reporting, people, operational complexity of hybrid model and integration & transformation, as well as those contained in the Company’s filings with the SEC, including the Company’s registration statement on Form 20-F and Current Reports on Form 6-K, which may be obtained free of charge at the SEC’s website, http://www.sec.gov, and the Company’s Annual Reports, which may be obtained free of charge from the Company’s corporate website, https://justeattakeaway.com. Past performance is no guide to future performance and persons needing advice should consult an independent financial adviser. Forward-looking statements reflect knowledge and information available at, and speak only as of, the date they are made, and the Company expressly disclaims any obligation or undertaking to update, review or revise any forward-looking statement contained in this announcement. Readers are cautioned not to place undue reliance on such forward-looking statements.

11 Apr, 2022 By Admin
Deliveroo is offering Meal Deals and Bundles from over 300 halal restaurants for families fasting this Ramadan
  • Deliveroo has partnered with over 300 Halal restaurants to offer a range of family meal deals, bundles and discounts during the month of Ramadan*
  • The tasty offers will be available in 18 towns and cities including Birmingham, London Manchester, Leeds, Liverpool, Glasgow, Wigan, Leicetser and Hull
  • Wraps and Wings, Oodles Chinese, Bubble CiTea, Rio’s Piri Piri and Dolce Desserts are some of the Halal restaurants participating in the offer

11th April, 2022, UK: Hundreds of Halal restaurants on Deliveroo are offering a range of discounts for the month of Ramadan, helping customers prepare for the Iftar evening meal, when Muslims end their daily Ramadan fast.

Every day in April, customers can break their fast with a range of meal deals, bundles and discounts from over 300 Halal restaurants on Deliveroo, and sit down to a well-deserved, tasty evening meal with loved ones. 

A huge range of meal deals and offers will be available on the platform from the hundreds of restaurants. Customers will be able to search for participating restaurants under the tag Ramadan Meal Bundles on the Deliveroo app. Wraps and Wings, Oodles Chinese, Bubble CiTea and Dolce Desserts are some of the Halal restaurants participating in the offer. (For a full list of restaurants offering Ramadan discounts, please see notes to editor**). Snapshot of the offers below:

Dolce Desserts is offering a Ramadan deal which includes any milkshake and a crepe for £12.95. 

Oodles Chinese is offering 4 meal deals for a number of different people, like the Meal Deal for 1, the Meal Deal for 2, the Dinner Meal for 2 and the Family Meal Deal, which includes 2x large noodle boxes, 2x small boxes, 2x prawn crackers, 1x spring roll and 4 drinks for £44.99. 

The special offers will be available in the following 18 towns and cities across the UK:

Birmingham, Coventry, Doncaster, Glasgow, Huddersfield, Hull, Leeds, Leicester, Liverpool, London, Manchester, Middlesbrough, Newcastle, Preston, Sheffield, Stoke-on-Trent, Wigan, Hull and York.

ENDS

—————-

Ramadan 2022 began evening of 1st April and ends the evening of 1st May